Welcome to FLAXOC.SHOP, your trusted source for premium cotton wear and everyday essentials. We’re committed to providing fast, transparent, and reliable shipping across India. Below is everything you need to know about our delivery and shipping process.

📍 Shipping Locations

We currently ship to all major cities and towns across India.

Note: International shipping is not available at this time.

For more about our brand, visit the About Us page.

⏱ Shipping Timeframes

We offer the following delivery options:

• Standard Delivery: 5–7 business days

• Express Delivery: 2–4 business days (in select PIN codes)

• Same-Day Delivery: Available for eligible locations on orders placed before 12:00 PM

⚠️ All delivery timelines are estimates. Delays may occur due to weather conditions, high-demand sales, or courier partner issues.

🚚 Shipping Charges

Shipping costs are dynamically calculated at checkout depending on:

• Delivery location

• Shipping method selected

Any charges will be clearly displayed before payment confirmation.

🛒 Order Processing

• Orders are processed within 1–2 business days after a successful payment.

• You will receive an order confirmation with a tracking number via email or SMS.

• Orders placed on weekends or public holidays are processed on the next working day.

For refund-related questions, check our Refund & Return Policy.

🔍 Order Tracking

You can easily track your order using the link provided in your confirmation email or SMS.
Alternatively, track your shipment through our courier partner Shiprocket.

⚠️ Delayed or Undelivered Orders

If your delivery is delayed beyond the estimated time:

• Email us at info@flaxoc.shop with your Order ID

• We will escalate the issue with the courier and keep you updated

📦 Damaged or Missing Items

If you receive a damaged parcel or items are missing:

• Contact us within 24 hours of delivery

• Send an email to info@flaxoc.shop with:

  • Photos of the outer package

  • Photos of the items inside

  • Your Order ID

We will investigate and issue a refund or replacement where eligible.

🚫 Failed Deliveries

A delivery may fail due to:

• Incomplete or incorrect address

• Recipient unavailable

• Refused package

If the parcel is returned to us, re-delivery fees may apply.

⚠️ FLAXOC is not liable for delays due to courier partner errors or local disruptions.

📩 Need Help?

We’re here for you!
For any questions about shipping, delivery, or order status, reach out:

📧 Email: info@flaxoc.shop
📞 Phone: +91 7208562656