PRIVACY POLICY

Effective Date: 01 January 2026

Company Name: Manju Software Developers Private Limited
Brand Name: Flaxoc.shop
Website: https://flaxoc.shop

1. Introduction

Welcome to Flaxoc.shop, operated by Manju Software Developers Private Limited (“Company”, “we”, “our”, or “us”).

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, retain, disclose, and safeguard your information when you access our website or purchase products from us.

This Policy is prepared in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”).

By using our website, you consent to the collection and processing of your information in accordance with this Privacy Policy.

If you do not agree with this Policy, please discontinue use of the website immediately.

2. Eligibility & Children’s Privacy

Our website and services are intended only for individuals aged 18 years and above.

We do not knowingly collect or process personal data from children under 18 years of age without verified parental or guardian consent.

If such information is discovered, we will promptly delete it from our systems.

Parents or guardians may contact us for removal requests.

3. Information We Collect

When you use our website or place an order, we may collect the following information:

A. Personal Information

• Full name

• Email address

• Phone number

• Shipping and billing addresses

• Payment-related details

B. Device & Technical Information

• IP address

• Browser type and version

• Device information

• Time zone settings

• Cookies and tracking data

C. Usage & Analytics Information

• Pages visited

• Time spent on pages

• Click behavior

• Website interaction analytics

Payment information is securely processed through authorized third-party payment gateways. We do not store complete debit/credit card or banking information on our systems.

4. How We Use Your Information

We use your information for purposes including:

• Processing and fulfilling orders

• Sending order confirmations and delivery updates

• Providing customer support

• Improving website functionality and user experience

• Conducting analytics and performance monitoring

• Sending promotional communications (only with your consent)

• Detecting and preventing fraudulent or suspicious activity

• Complying with legal and regulatory obligations

5. Legal Basis for Processing

Under the Digital Personal Data Protection Act, 2023, we process your information based on:

• Your consent

• Contractual necessity for order fulfillment

• Compliance with legal obligations

• Legitimate business interests including fraud prevention and service improvement

You may withdraw consent at any time by contacting us.

6. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share your information only with trusted service providers including:

• Payment gateway providers

• Shipping and logistics partners

• Technology and hosting providers

• Analytics and communication service providers

• Government or legal authorities where required by law

All third-party partners are required to process data securely and confidentially.

7. Data Retention

We retain personal information only for as long as necessary for legitimate business and legal purposes.

Typical retention periods include:

• Order and transaction records: up to 5 years or as required by law

• Marketing consent data: until consent is withdrawn

• Analytics and device information: up to 26 months

You may request deletion of your data earlier where legally permissible.

After retention periods expire, data is securely deleted, anonymized, or destroyed.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enhance browsing experience

• Understand website usage

• Analyze performance

• Personalize content and services

You may manage or disable cookies through browser settings. Some website features may not function properly if cookies are disabled.

9. Your Rights

Under applicable laws including the DPDP Act, 2023, you have the right to:

• Access your personal data

• Request correction or updates

• Request deletion of personal data

• Withdraw consent for marketing communications

• Opt out of promotional communications

• File grievances regarding data handling

To exercise your rights, contact us at:

📧 info@flaxoc.shop

10. Data Security

We implement industry-standard security measures including:

• SSL encryption

• Secure servers

• Access controls

• Secure payment processing systems

• Regular security monitoring

Despite reasonable safeguards, no electronic transmission or storage system can guarantee absolute security.

Users are responsible for maintaining confidentiality of their account credentials.

11. International Data Transfers

Certain third-party service providers may process or store data outside India.

By using our website, you consent to such transfer, processing, and storage subject to applicable safeguards and legal protections.

12. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, policies, or content of such external websites.

Users are encouraged to review third-party privacy policies separately.

13. Grievance Officer

In accordance with the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are provided below:

Name: Ram
Designation: Grievance Officer

📧 Email: grievance@flaxoc.shop
📞 Phone: +91 7208562656

🏢 Address:
Manju Software Developers Private Limited
[Insert Registered Office Address]

We aim to acknowledge and resolve grievances within 30 days from receipt.

14. Changes to This Privacy Policy

We may update or revise this Privacy Policy periodically due to legal, operational, or business changes.

Updated versions will be posted on this page with a revised Effective Date.

Continued use of the website after changes constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Manju Software Developers Private Limited

🌐 Website: https://flaxoc.shop
📧 Email: info@flaxoc.shop
📞 Phone: +91 7208562656