Overview

Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.

To be eligible for a return, your item must:

• Be unused and in the same condition as received.
• Be in the original packaging.

Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (food, flowers, newspapers, magazines).
• Intimate or sanitary goods.
• Hazardous materials or flammable liquids/gases.

Additional Non-Returnable Items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

📌 Please do not send your purchase back to the manufacturer.

Partial Refunds

Only partial refunds are granted in cases such as:

• Books with visible signs of use.
• CDs, DVDs, VHS tapes, software, video games, cassettes, vinyl records that have been opened.
• Any item not in its original condition, damaged, or missing parts due to reasons not caused by us.
• Items returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will notify you via email whether your refund has been approved or rejected.

If approved, your refund will be processed and credited to your original payment method within a certain timeframe.

Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account again.
• Contact your credit card company (refund processing may take time).
• Contact your bank (processing time may vary).

If you’ve done all this and still haven’t received your refund, please contact us at info@flaxoc.shop.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.

To exchange an item, email us at info@flaxoc.shop and send your item to:

📍 Santino Technologies Pvt. Ltd.

Gifts

If the item was marked as a gift when purchased and shipped directly to you:

• You will receive a gift credit for the return value.
• Once the return is received, we will send you a gift certificate.

If the item wasn’t marked as a gift, we will refund the gift giver, who will be notified of the return.

Shipping Returns

To return a product, mail it to:

📍 Santino Technologies Pvt. Ltd.

Shipping costs are non-refundable. You will be responsible for return shipping costs. If you receive a refund, the return shipping cost will be deducted from the refund amount. Depending on your location, the time for exchanged products to reach you may vary.

Returning Expensive Items

If returning an expensive item, consider:

• Using a trackable shipping service.
• Purchasing shipping insurance.

📌 We do not guarantee that we will receive your returned item.

Need Help?

For questions about refunds and returns, contact us at:

📧 Email: info@flaxoc.shop